Refund Policy

Overview

EnterJamaica provides paid C5 form processing and optional eSIM connectivity. This Policy explains when refunds may be granted and how to request them.

General principles

Nothing here limits non-waivable rights under the Consumer Protection Act or other applicable law.

Refunds by service

C5 Form processing. The processing fee covers digital access, validation, secure transmission, confirmation, and support. It is refundable only if EnterJamaica fails to deliver the paid service because of a documented platform error on our side. It is not refundable once the form has been successfully processed as described at checkout, including where authorities later question or refuse entry based on your information.

eSIM data plans. Generally non-refundable once an activation code or QR code has been generated and delivered. If a documented EnterJamaica technical failure prevents activation and support cannot resolve it within 7 days of purchase, contact [email protected] with your order number and evidence.

Third-party travel products linked from the site (tours, transfers, rentals, or partner eSIM plans) follow the merchant or partner refund rules shown at checkout unless EnterJamaica is clearly identified as the seller.

Time limits

How to request a refund

Email [email protected] with subject Refund Request - [Transaction ID] and include:

• full name on the order;
• email used at purchase;
• transaction or confirmation ID;
• service type (C5 or eSIM);
• detailed reason and dates;
• screenshots or error messages where relevant.

Approved refunds are returned to the original payment method within 3–5 business days, depending on your bank or card issuer.

Special circumstances

We may consider exceptional cases individually, including documented medical emergencies, government travel bans or advisories issued after purchase, or extended platform outages. Approval is not guaranteed and may require evidence.